SHIPPING & RETURNS

EXTENDED RETURN FOR ALL CHRISTMAS PRESENTS PURCHASED AFTER 17/11/2023. RETURN UNTIL 7/1/2023. 

Shipping within Denmark:

We have free shipping within Denmark on all orders above 700 dkk. 

The shipment will be delivered with GLS within 2 - 7 business days.

When the order has been dispatched, you will receive an email with tracking number.

please note:

If you do not pick up your package, it will be automatically returned to us. The package is then registered as "not collected" and we will charge you the shipping costs as we will otherwise only have expenses associated with your purchase. The remaining order value is refunded to you in the same way as you paid at the time of purchase.

If you regret your order, please contact us on Josephine@holyofficial.com as soon as possible and we will check if we can cancel the shipment. If it is not possible to cancel your shipment, as it has already been collected by the courier, you need to receive the package and then return it for it to not be registered as a "not collected".

Shipping outside of Denmark:

The shipment will be delivered with GLS or DHL within 2 - 10 business days.

When the order has been dispatched, you will receive an email with tracking number.

Please note:

Custom fees are not included in the prices of our products when shipping outside of Denmark. Customers can be subject to international custom fees and additional taxes. 

As custom policies and import fees vary widely from country to country, we suggest that you contact your local customs office for current charges before placing your order. 

If you do not pick up your package, it will be automatically returned to us. The package is then registered as "not collected" and we will charge you the shipping costs as we will otherwise only have expenses associated with your purchase. The remaining order value is refunded to you in the same way as you paid at the time of purchase.

If you regret your order, please contact us on Josephine@holyofficial.com as soon as possible and we will check if we can cancel the shipment. If it is not possible to cancel your shipment, as it has already been collected by the courier, you need to receive the package and then return it for it to not be registered as a "not collected".

Processing time

We process and ship orders during our main service hours monday-friday 9 am-3 pm CET (except for danish public holidays). We aim to handle orders within one business day. Once your order has been shipped, you will recieve a shipping confirmation via email. 

 

Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at josephine@holyofficial.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. From the request of return you have 7 days to get the parcel registered or personally delivered at our showroom. Items received without first requesting a return or past the 7 days will not be accepted. 

If you need to change size you have to inform us with finale confirmation latest 14 days after receiving your parcel. 

You can always contact us for any return question at josephine@holyofficial.com.

Please note that costumers are responsible for the shipping cost of returning any items. Shipping costs in Denmark below 1kg = 46 dkk above 1kg = 56 dkk.

If you do not pick up your package, it will be automatically returned to us. The package is then registered as "not collected" and we will charge you the shipping costs as we will otherwise only have expenses associated with your purchase. The remaining order value is refunded to you in the same way as you paid at the time of purchase.

If you regret your order, please contact us on Josephine@holyofficial.com as soon as possible and we will check if we can cancel the shipment. If it is not possible to cancel your shipment, as it has already been collected by the courier, you need to receive the package and then return it for it to not be registered as a "not collected". 

 

Damages and issues upon arrival

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at josephine@holyofficial.com.

 

All the prices at the webshop are included VAT.